Assignment 3 Task 2

Assignment 3 Task 2

The presentation that we have given was about Web based communication channels, this included what types of web based communications channels there are and how they can be used. The presentation was done by me and one of my classmates. We were also being reviewed by our other classmates while we were giving our presentation. In our presentation we had different communication channels such as: Blogs, Vlogs, Podcasts, Web Pages, Video Conferencing and we also gave examples of some of these in use.

Presentation Skills:

Content of the Presentation

I believe that I did cover everything, in my presentation I talked about what is a web based communication channel and the different types of web based communication channels. I had 1-2 slides for each type of communication channel that had to talk about, when I was going up to give my part of the presentation I was going to complete the first half of it then my classmate was going to complete the other half of it. In my feedback from our classmates even though I got a relatively good reception there was still a few paces I could have improved on.

For the points in the presentation it was laid out as:

1.    Introduction

2.    Title

3.    Web based communication channel

4.    Blogs

5.    Vlogs

6.    Podcasts

7.    WebPages

8.    Video Conferencing

9.    End Title

For the command of material I was given a score of three, this score stated: reads small parts of material. Occasionally struggles to find words. In order for me to have gained a higher score in this I think that I could have rehearsed what I were going to say prior to me going up and giving out presentation. For my understanding in this presentation I also got a score of 3 and this stated A few topics or concepts were in accurately described, or omitted. I feel that if I was looking to improve the way this was presented I could have used less technical words. For the organization of my presentation I was given a score of 4, I believe this was given because I had short bullet points with images and I also had lots of examples that were used in this presentation.  For the other parts of my presentation I was given a score of 3 and this stated, Acceptable. A few minor problems were noticed, I believe this was given because when I was giving the presentation the video and podcast that was included in the PowerPoint did not work, due to technical reasons and at the end of the presentation we did not ask for any questions at the end. I believe that if both the video and podcast was working the overall score for this would have been higher than the current one that we have, this would also have increased if we were going to ask for any questions.

This presentation was directed at the public who have an interest in using web based communication channels, I believe that the presentation was visually appealing as their was bright colors with multiple examples of different communication channels along with a screenshot of my classmates blogs. There was a video and a podcast that was included in this but it would not work due to technical difficulties. The presentation also had short bullet points, about each of the topics. This also included a description of each communication channel as well.

Platform Skills

I believe that my platform skills were appropriate for the type of presentation I talked about, which is web based communication channel and the different types of web based communication channels. I had 1-2 slides for each type of communication channel that had to talk about and interact with my audience, when I was going up to give my part of the presentation I was using slides notes that had been printed off, this would keep me on track about the topic that I would be talking about.  

My platform skills throughput the presentation was satisfactory although I think it could have been improved. The rapport score that I was given was a 3, this stated “Some rapport established thru the use of humor, greeting, or other techniques, some audience involvement.  I would agree with this score as I related some of the points I talked about to the audience. E.g. saying we all have used blogger. In order for me to improve my rapport I could have directly asked some of my classmates about the question.  My voice quality was given a score of 3 also and this stated “Adequate pace and volume. Speaks fairly clearly, but lacks sufficient variations in vocal intonation for emphasis. I would agree with this as I did talk clearly at an appropriate level of tone, although sometimes I stopped when I was talking and I talked over the same thing as well. In order to improve my voice quality I should steady my self and use short bullet points for guidance when presenting my presentation.

In my presentation for my eye contact I was given a score of 3. This states “Moderate eye contact, either faces audience but refers to notes or slides occasionally, or turns body sometimes at screen. I believe that the score that was given is reasonable, as I did have to look at the notes that I had, but this was due to me gathering more information about the topic I was talking about. I could improve by rehearsing what I was going to say and I could have had prompt cards to let me know what topic I was talking about. For my body language I was given a score of 2, this states “Somewhere between distracting and neutral body language”. I would disagree with this score as I used hand actions and I walked back and fourth from the screen, although it was not perfect I feel that I could have improved this by interacting with my audience more.

I thought that my tone of voice was at a reasonable tone and I also spoke clearly, this allowed me to interact with the audience a lot better than talking too loud and stuttering. If I was to do this then it could lead to the audience becoming confused at what I was talking about. The eye contact I used was satisfactory, I looked around the audience when I related a topic to them and I also looked at them when talking about the topic as well. My body language was also used in this as I used to hand actions to show what examples I have chosen for a web based communication channel, etc.

When I was giving the presentation with my classmate we decide the best way to keep our audience’s attention was for each of us to do half of the slides. I agreed with him that I would complete the first half and that he would complete the second half. We chose this as it would keep the audiences attention when a different person was talking about a different topic.

I believe that the ways I could improve for my content skills I could rehearsed what I were going to say prior to me going up and giving out presentation,  when I was presenting the presentation I could have used less technical words and I could have also asked the audience for any questions at the end of the presentation. In the presentation there was a video and podcast that was scheduled to work but this did not work as there was technical difficulties to reduce the chances of this happening again I could check that this is working prior to the presentation being presented.

For my platform skills in order to improve these I could have I could have directly asked some of my classmates about the question, I also should steady my self and use short bullet points for guidance when presenting my presentation. I also could have rehearsed what I was going to say and I could have had prompt cards to let me know what topic I was talking about, finally I could have interacted with my audience more. E.g. asked audience questions, etc.

When was giving my presentation I used around 1-2 questioning techniques, this included me relating the audience to a topic. E.g. Blogger, I asked we all have used Blogger in our Tutorial class. I also asked them directly about using Skype, YouTube, etc. E.g. I go onto YouTube, do you go onto YouTube. I could have included a few more questioning techniques; this could include me asking them a question about this topic. E.g. what is your favorite web based communication channel?

Teamwork Skills

When we were presenting out presentation we worked well together as we had printed out notes for ourselves about what each slide that we were going to compete, this included my presenting the first half of the presentation and then my other classmate presenting the other half of the presentation. Before we had went up we decided what slides we were going to do as well as having notes ready prior to going up as well. When one of use were presenting our half of the presentation then the other classmate was going to click on the slides, this would advance us from topic to topic, vice versa. This allowed our presentation to be carried out smoothly and accurately with getting the slides jumbled up together.

Assignment 3 Task 1

Assignment 3 Task 2 Web Based Communication Channel

This is the video that was in my PowerPoint, but due to security issues it was not allowed to play.

Barriers to Communicate

Barriers to communicate – P3

Definition

Barrier to communication – This is a barrier between people which stops them from communicating and understanding one another.

General Communication Skills

Tone of voice: The tone of a person when they are talking is very important as this will then show how people can communicate with one another. If a person talks loudly to somebody who is not used to this type of tone then they could feel annoyed about how the person has communicated to them. When listening to a person’s tone of voice then you will be able to see how they feel. E.g. talk quietly when they are tired, shout when they are angry etc.

Disabilities: When you are communicating to a person who has a disability it can be a lot harder to talk to them than it would with a person who has not got a disability. For someone who has seeing problems then it will be hard to describe what something looks likes. This will limit what they are able to see as they will need to find alternative ways in order to know about something. With somebody who has hearing problems it can be difficult to talk to talk to them as they may need you to repeat yourself, or even get you to shout out about what you had said.

Language: When two people are communicating it is important that suitable language is used between one another. If two people are from a different country then they will not be able to communicate with each other unless they learn each others language this can cause a problem as they will not be able to speak fluently to one another. Another language barrier could be someone using slang words, this can be difficult for someone to understand what the person is saying as they may not know what the slang means.

Interpersonal Skills

Body Language: If a person is talking to someone their body language can be vital when talking to one another as the person who is listening could give positive or negative body language to the person who is talking. E.g. not looking at the person, crossing arms, ignoring them, nodding their head in agreement; clap their hands, thumbs up etc. This will then change the emotion of the person who is talking as they will then know what the outcome of the communication between one another will be.

Background Noise: When people are communicating to one another it can sometimes be hard for them to understand about what each other is saying when there is people talking or shouting in the background. This will increase the difficultly to hear each other when they are talking as there are so many people talking, this could then lead to information being misunderstood which could end up with information being incorrect.

Low self-esteem:  This can have a big problem when people are communicating as somebody may not have the courage to speak up and give an answer or give a question. The person could also not feel confident in their answer so they would agree with somebody else’s answer instead of their own. This could tend with the person looking help all of the time in order to communicate effectively. This could then lead to people thinking that you don’t work hard and that you are lazy.

Written Communication

Using an inappropriate structure: When someone is trying to communicate by writing they will need to make sure that the format of their text is used appropriately. E.g. Paragraphs, Full stops, commas. If this is not used appropriately then the reader could end up feeling bored about what they are reading as the text has not been split up. If there piece of writing is a story or an article then they reader could end up losing track of where bouts they where. This will decrease the effective communication as they will not be to communicate effectively.

Language used: There are many types of languages that can be used when there is written communication, they can be use to grab the reader’s attention by using facts and figures or by using explanation marks. This will describe how the reader has showcased their writing; this will allow the reader to know how it describes that information tat has been given. E.g. Explanation marks, question marks. In the presentation the writer can make the reader feel interested about the topic being presented. This will make the reader want to learn about this topic more

Spelling and Grammar: In a piece of written text the written communication will need to be clearly laid out. If there are any spelling and grammar mistakes then the reader may not be able to finish the sentence correctly. E.g. if there is a step by step instruction which is incorrect then the product will not be able to be set up correctly. If there is too many spelling and grammar mistakes then the piece of text may be unreadable, this will then cause confusion when reading it.

Reduce the impact of Barriers

Reduce the impact of communication barriers – M1

General Communication Skills

Tone of voice: A way to reduce a person’s tone of voice is by talking one at a time and listening to what each other have. If you talk clearly to another person then they will not get disgruntled about what you are saying to them. Before you speak you should plan what you are going to say and when you are going to say it, this will reduce the chances of the individual getting muddled up when they are explaining about a certain topic.

Disabilities: When you are communicating to a person there are many ways that somebody can reduce the effects of a barrier to communication. For some people who have seeing problems then there is ways that they can be aided. Although that there sight may be limited the use of enlarged pictures this could help them and they could also have something described in detail. With somebody who has hearing problems it can be difficult to talk to talk to them. There is ways that this can be reduced, on of them could be; having important text written down; text and background colors should be suitable in order to see what the text says. For people with physical disabilities they could be aided by people helping them carry out a presentation. E.g. changing the slides, importing multimedia etc.

Language: When people are communicating between each other it can sometimes be hard to understand what each other is saying, this can be determined by people speaking in a different language, people using slang and not speaking clearly. These barriers can be reduced as there are translators which are available online for free. If someone is using slang words then you could ask them what it means and that could they not use slang words while they are in a conversation with someone who does not know what slang words are.

Interpersonal Skills

Body Language: When there are people communicating with each other it is important that they listen to what each individual has to say about that certain topic. If both people are looking at the person and agreeing or disagreeing by nodding your head this shows that there is interaction between each of the individuals. When there are people communicating with each other they will be able to develop their talking and listening skills and they will also be share their points on that topic in order to come up with a final answer about the topic.

Background Noise: If a person is working in an office it can be hard for them to concentrate and complete their work. There are ways that they could be able to reduce the affect of this and they could be completing the work at home, in a library or in a quiet room. Once this is done it will allow them to continue on working without any distractions holding them back from completing their work.

 Low self-Esteem: When there are people working in groups it is extremely important for each member of the group to communicate with each other. There are many ways that a person with low self-esteem can interact with the group and that could include writing out answers, ideas or they could get each member of the group to come up with an answer that they will need to say in the presentation. If the person is giving a presentation then they could improve their self-esteem by dressing neatly, talking clearly and planning what you are going to say.

Written Communication

Using an inappropriate structure: When a piece of information is going to be presented, it will require the presenter to have it laid out in neatly including; paragraphs, full stops, commas etc. When this has been done then the person who will be learning about the topic that is being presented will be able to follow the information easily without losing track of where they were, this will enhance the way that the presentation has been structured.

Language used: If a person is presenting a topic which has been based on an event then they will be able to use quotations that can give the emotions about how a person feels about a certain topic. With this included it will then help the reader understand the effects of having emotive language in a piece of text. If there is facts and figures then the reader will be able to use that information in a relevant topic, this will then help them when they are giving there own personal opinion on that topic.

Spelling and Grammar: When a presentation is being given the person who is presenting it will need to proof read their work or use spell check to see if there are any spelling mistakes. This will enhance their presentation as when the information is being presented it can be easily followed without any mistakes occurring throughout the presentation.

Principles of effective communication

Assignment 2

Include an explanation of the principles of effective communication

Definition of effective communication

Electronic Book page 15-18

Effective communication definition:“A two way information sharing process which involves one party sending a message that is easily understood by the receiving party. Effective communication by business managers facilitates information sharing between company employees and can substantially contribute to its commercial success.” (Businessdictionary.com) 

The six steps of the communication process

1.    The first step of effective communication is to determine what type of information you will be sending

2.    This is how you plan to what you will communicate. E.g. Text, speech, images etc.

3.     This will be how you have sent the information to a person. E.g. Text, speech, images etc.

4.    This will be how the person has received the information

5.    The will be how they are going to give a response to the person who talked to them with a type of communication. E.g. Text, speech, images etc.

6.    This is how the person is going to respond with a type of communication. E.g. Text, speech, images etc

General communication skills:

Communication processes need an audience to communicate the message to. The success of the message will be determined by:

Cultural differences e.g. Christian vs. Arab

Adapting to suit an audience

Accuracy

Engaging the audience

Question and Answer

Adapting to suit an audience: You have to asses your audience before you decide how many and what type of communication methods to use and what your subject is that you are trying to communicate.

Cultural Differences: Cultural differences between you and your audience will need to be addressed. Some words or signs that are acceptable in one language or culture may be misunderstood or considered offensive in another; this may make you choose different words or gestures that you would not use.

Interpersonal skills:

For people to communicate two or more people must be involved. One person sends a message through words, signals, signs, facial and bodily expressions. The other person will listen to what the other person is saying

Techniques and cues

Positive language

Negative language

Active engagement

Barriers to communication

Types of questions

Speed of response

Positive & Negative Language: This will show how a person will react to someone whether they smile, laugh, nod their head, agree or even say yes. This will get a positive reaction from the person who has spoke to you, with this positive language it will keep you alert and allow you to feel interested in what the person is talking about. When you are showing negative language to a person by talking over them, not listening, talking while their talking or even finishing their sentence this could cause a negative reaction between the two people. If you do not listen to the person who is speaking you will then show that you do not enjoy listening to that person who is talking about something. You can also give out negative language with your body language this can be done by yawning, or shaking your head in disagreement.

Active Engagement: When communicating you do not have to just communicate with the person by speaking, you can communicate through different ways when the other person is speaking to you by nodding your head, smiling, laughing this will show that you are reacting to what the person is saying which will improve the communication between one another. Once the speaker has finished then you will be able to respond with question or an interaction. E.g. clap, say well done or agree. This will then show that you agree with the person about what he is saying.

Written communication skills:

When you are communicating in writing the writing will require good knowledge and understanding of the written work that is to be produced. They will also need to have the ability to write clearly or type clearly when structuring sentences together. When writing about communication you are unable to use body language or use your tone of voice. When you are writing you will need to have effective communication skills when writing in order for the reader to understand about what you are writing.

Key messages

Smileys or emotions

Grammar and spelling

Structure

Proofreading

Identifying relevance

Alternative viewpoints

Note taking

Capitalisation

Alternative viewpoints: In some documents they way that information is presented as it can give alternative viewpoints from where the sentence structure for each viewpoint starts and ends. The structure may include an introduction which explains and summarises the main points about the document.

Structure: When writing a sentence which is 1-2 lines long it needs to be neatly layout so the reader ca understand what you are writing about. A logical framework uses headings and bullet points and illogical framework means the reader will need to work hard to interpret your meaning. When using templates for letters, emails and standard wording you are expected to adapt specific communications with suppliers, customers and colleagues. O the other hand if this is not the case then reuse and adapt communication skills that have been used in the past.

Employee attributes

Assignment 2 Task 1

1.   Employee Attributes

Two examples of employee attributes that may be required from the Rainbow FULL TIME staff – 1 specific to the job and 1 general (soft skill)

The important point to remember is WHY the attributes are valued

Definition:  Some attributes are specific to a given job but many apply to all jobs. Some attributes relate to you as a person, while others relate to the type of organisation that you hope to join. The job-related attributes necessary to carry out the job and the knowledge of the good working procedures which your employer will expect you to follow.

Job-related Specific Attributes: The job-related attributes necessary to carry out the job and the knowledge of the good working procedures which your employer will expect you to follow. If a particular technical skill is essential to an advertised job, it should be made clear to all prospective employees.

General Attributes: There are particular requirements that are needed in a workplace, these skills are called soft skills that everyone is expected to have, to some extent; these skills make you better able to carry out the tasks for any job. Some skills would be organisational skills, time management, team working, verbal and written communication skills, numeracy skills and other skills such as creativity. The more knowledgeable you are in these areas, the more attractive you will appear to a future employer.

Planning Skills: Planning involves thinking ahead to decide what you need to do to achieve a goal within a given timescale. The progression of planning is about establishing goals, deciding on strategy, setting objectives and then matching your performance against your objectives this can be chosen as a level of. If you don’t achieve the correct level of success you will be able to work from it in a future environment.

Good work procedures: Working procedures is when an employee has any health and safety and security issues. If you are unwell, you should stay off work until you recover. The health and safety act protects any employee if they require taking care of themselves if they are sick and need take time off of work. Any personal details that have been recorded by any employee are confidential and should not be revealed to anyone else.

How to Prioritise: Prioritising means that you complete the most important tasks first and should help you to make more sensible plans in future. Do not try to fit too much into your day or assure to complete work that will prove that it is not possible to complete all work given to you.

How to Plan: Planning can involve a group of people, with each member of the group agreeing to finish all of their tasks given to them in a specific time to be completed in. The organisational skills involved in overseeing a group is more difficult and involves more complicated tools.

Organizational Skills: A system or routine can help you to complete everyday tasks efficiently. If you organise your workspace so that the things you need most pens or pencils, your calculator, a stapler, a dictionary. You may require books or folders on and to store your written work. You may want to keep in contact with suppliers or any other departments in a phone book. Organisational skills can be learnt. First, focus on one aspect of your life that you want to organise, then consider the purpose of organising and set yourself a target.

Time Management: To make the best use of your time, you need to manage your time efficiently; in order for you to do this you could use a diary to track your time or protect your time space by handling interruptions or fortify time when scheduling meetings. People who record times need to keep track of their time schedule. Some employers would need to allocate time maybe once, twice or three times a day; they will also need to check their incoming to check your incoming messages to make sure that all appointments scheduled are not overlooked whether it is urgent or not. This strategy will prevent material piling up in your in-tray and should reduce the amount of time spent thinking about what to do with each item.

Team Working: It is important that everyone understands exactly what roles are undertaken by each team member, and that everyone in the team works well together. Each member of a team has to look after certain responsibilities. This flow of communication helps to prevent confusion of what people are doing in a group. Team spirit, once established, is a motivating force that can help everyone in the team to perform better.

Verbal and written communication skills: Communication within a team and within an organisation is essential for the flow of information. This communication may be verbal e.g. one to one discussion or written e.g. e-mail to a person. Effective communication relies on verbal and written communication skills.

Numeracy skills: Although certain jobs require an employee to have a high degree of mathematical skill, all jobs require some level numeric skills. If you need to solve a mathematical question with a calculator you will need to be precise when using it and they should also know how to estimate an answer on a calculator as well.

IT Technical Support: In the working environment of a support technician you will need to have a good knowledge and understanding on how you would work in an IT environment. When you are carrying out hardware activities you must be able to use hand tools such as screwdrivers, but will also need to be skilled in using electronic testing equipment such as a multi meter.

Creativity: Creativity involves original thoughts and for this your mind will require more space to let the ideas that you have thought of flow more conveniently. Artists, writers, painters and musicians all have certain activities to ready themselves for a creative activity. Frequently they would choose when and where they work in certain environments. Some writers assume they work best earlier in the morning but spend time preparing before they start to write on the day. Some increase their creativeness with fine wine or have loud music playing in their surroundings. The creative procedure requires authority and practice. In a team working environment, creativity has to be channelled in spite of background noise such as machinery or conversation. To allow ideas to be completed to its best ability, you might need to form your own space within this hectic environment. The attitudes an employer expects depend very much on the job specification and conditions of working.

Two examples of employee attitudes that may be required from the Rainbow FULL TIME staff – 1 specific to the job and 1 general (soft skill)

The important point to remember is WHY the attributes are valued

2.    Employee Attitudes: Definition

·        Two examples of attitude that may be expected of a Rainbow Volunteer

·        Explain why the attitudes are valued

Definition:  The way a person views something or tends to behave towards it, often in an evaluative way.

Determination: Personal attitudes for some people can be complicated to learn. Instead, if you deem yourself to be lacking in knowledge, you could try to prevail over your natural inclinations. For many attitudes, there is a field ranging from people who know a lot about this and then another field of people who are not so sure about this.

Some attitudes can get in the way of team work as some people will listen and agree with what some people say and where as some people will disagree and not allow another persons point to get across.

Independence:  An employer may advertise for someone who can think for themselves. They will be looking for somebody who is not completely dependent on being told what to do next, somebody who can demonstrate some initiative. However, they will not desire a new member of staff to do something without checking first or consulting others as to what’s normally done. Most people with common sense and flexibility should prevail.

Integrity: Integrity is crucial for most jobs. An example of this would be honesty when handling money. However, in several jobs, you might be more successful if you can tell the truth and if you say what people want to hear rather than telling the whole truth. In a management position for example, a mix of thoughtfulness and compassion is needed when telling employees bad news which could include being made redundant or if there is a work closure.

Tolerance: Tolerance might be considered necessary in all walks of life. To admit that each individual has their own way of doing things and that each person has different targets to meet and complete. It shows a point of tolerance that allows certain people to work to their own capability. This in particular is significant in team working circumstances. However, in positions of authority you can’t always be tolerant and you might be expected to demonstrate no tolerance at all in certain conditions. An example of this would be somebody who behaves in a manner that might present a danger to others must be stopped from doing so and someone who fails to hit a deadline may be jeopardy of the jobs of fellow workers.

Dependability: Dependability is measured on how dependable you are when being told to complete something. Most employers would desire a worker who is dependable. Who always turns up for work on time, does what is expected and makes no waves.

Problem-Solving: In some situations many people will observe only the problems they face and will be weighed down by them. Others may be quick, possibly too quick to see a solution. They may not welcome the full degree of the difficulty. Having an open mind and a positive approach can be cooperative when problem solving. If you presume that something is impossible, then most times you will prove yourself to be correct. Likewise if you approach the attitude as if nothing is impossible and are keen to look for an answer that works, you will be likely to find one.

Leadership: Everybody has the potential to be a leader and to have an opportunity for leadership to take place on a daily day-to-day basis. However, many people require confidence or leadership knowledge. They doubt that they can lead and so they do not attempt to lead them at all. Learning how to lead would consist of learning how to pursue, so recognising the roles and tasks of leaders and followers is a must for those who work within a group. To lead well, you need to be aware of your own strengths and weaknesses. Before others will respect you as their leader, you must respect yourself. You must be aware of people, so that you can identify what motivates them, what rewards and values matter to them and how, as a team leader, you can motivate them with your visualization of what the team can accomplish.

Confidence: If you lack in confidence, you can approach the problem solving in many ways but some people will be too cautious. You may not have the courage to try the best approach. Confidence in your ability to meet the challenges you face can assist you to accomplish your goals. Other people’s confidence in your abilities can also make a difference to how your ideas are acknowledged. However if you are too confident or superiority may mean that you do not consider things through carefully enough while planning your strategy. You may miss a vital clue or glide over a significant aspect, resulting in problems at some point. So, confidence is significant but it must be based on authentic skill levels.

Self-Motivation: Some people are described as self starters they do not need anybody else to motivate them to do something as they have their own internal drive. People who are not self-motivated either does very little or use up their team mates’ valuable energy to keep them going. Such people are not welcome in a team.

Two examples of employee attributes that may be required from the Rainbow FULL TIME staff –1 specific to the job and 1 general (soft skill)  

1 specific to the job

Qualifications

Essential    

·          A level 4 (or higher) qualification in ICT or in an ICT related area on e.g. HNC/D or above.

·          GCSE English (Grade A*-C) or Essential/Key Skill Level 2 (or higher) in Communication or equivalent.

·          GCSE Mathematics (Grade A*-C) or Essential/Key Skill Level 2 (or higher) in Numeracy or equivalent.

You will need qualifications to get this job as an ICT officer; this job will require some specific qualifications that are needed to apply for this job e.g. GCSE English and Maths A*-C grade and a Level 4 or higher qualification in ICT or an ICT related area. You will also need to have a good knowledge of the hardware and software and the inn’s and out’s of a computer. You will also need competencies that include demonstration needed to perform the role, a flexible and positive team member with a clear and logical approach to work, proven communication and interpersonal skills to liaise with other members of staff, the ability to work under pressure, organize and prioritize a varied workload.

1 general soft skill: Time management

An ability to work under pressure, organise and prioritise a varied work load the required standard and within tight deadline. This will then allow a task to be carried out without having to rush.

Two examples of personal attitudes and why they are needed to do this job:

Dependability: This is measured by how dependable you are able to work when being told to complete something. Most employers would desire a worker who is dependable. Who always turns up for work on time, does what is expected and makes no waves. This attitude can be used when someone is setting up a computer which needs to be given to a new employee. E.g. there is a new employee, they will need a new computer set-up for them to use when they arrive

Self-Motivation: Some people are described as self starters they do not need anybody else to motivate them to do something as they have their own internal drive. This can be used when you are working by yourself as you will not need anyone to motivate you to carry out a job. E.g. Go to a department and fix a computer.